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Andy Segal

Privacy Policy

Information about the Processing of Customer/Supplier Data



We take the protection of the data of users of our website and/or our mobile app very seriously and commit to protecting the information users provide us in connection with the use of our website and/or our mobile app (collectively referred to as "digital assets"). Furthermore, we commit to protecting and using your data in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the "Services") when you access the Services via your devices.


Please read this Privacy Policy carefully and ensure that you fully understand our practices regarding your data before using our Services. By reading, fully understanding, and not agreeing with our approach, you must cease using our digital assets and services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of the Services constitutes your consent to this Privacy Policy and any changes to it.

In this Privacy Policy, you will learn:

  • How we collect data

  • What data we collect

  • Why we collect this data

  • To whom we disclose the data

  • Where the data is stored

  • How long the data is retained

  • How we protect the data

  • How we handle minors

  • Updates or changes to the Privacy Policy

What Data Do We Collect?

Below is an overview of the data we may collect:


  • Unidentified and non-identifiable information you provide during the registration process or collected through the use of our Services ("non-personal data"). Non-personal data does not allow conclusions to be drawn about who collected it. Non-personal data we collect consists mainly of technical and aggregated usage information.

  • Individually identifiable information, i.e., all those by which you can be identified or could be identified with reasonable effort ("personal data"). Personal data that we collect through our Services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine personal and non-personal data, they will be treated as personal data by us as long as they are in combination.


How Do We Collect Data?

Below are the main methods we use to collect data:


  • We collect data when using our Services. So, when you visit our digital assets and use services, we can collect, record, and store usage, sessions, and associated information.

  • We collect data that you provide to us directly, for example, when you contact us directly through a communication channel (e.g., an email with a comment or feedback).

  • As described below, we can collect data from third-party sources.

  • We collect data you provide to us when you sign up for our services via a third party like Facebook or Google.


Why Do We Collect This Data?

We may use your data for the following purposes:


  • To provide and operate our services.

  • To develop, customize, and improve our services.

  • To respond to your feedback, requests, and inquiries and provide assistance.

  • To analyze request and usage patterns.

  • For internal, statistical, and research purposes.

  • To enhance our data security and fraud prevention capabilities.

  • To investigate violations and enforce our terms and policies, as well as to comply with applicable laws, regulations, or governmental orders.

  • To transmit updates, news, advertising materials, and other information related to our services. Regarding promotional emails, you can choose whether to continue receiving them. If not, simply click the unsubscribe link in these emails.

To Whom Do We Disclose This Data?

We may share your data with our service providers to operate our services (e.g., storing data through third-party hosting services, providing technical support, etc.).

We may also disclose your data under the following circumstances: (i) to investigate, discover, prevent, or take action against unlawful activities or other misconduct; (ii) to establish or exercise our defense rights; (iii) to protect our rights, property, or personal safety, as well as the safety of our users or the public; (iv) in the event of a change in control within us or one of our affiliates (e.g., merger, acquisition, or purchase of (substantially) all assets, etc.); (v) to capture, retain, and/or manage your data through authorized third parties (e.g., cloud service providers) as appropriate for business purposes; (vi) to work jointly with third parties to improve your user experience. To avoid misunderstandings, we would like to point out that we may transmit or share non-personal data with third parties at our discretion or otherwise use it.

Cookies and Similar Technologies

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytical services ("tracking technologies"). These tracking technologies can allow third parties to automatically collect your data to improve the navigation experience on our digital assets, optimize their performance, and ensure a tailored user experience, as well as for security and fraud prevention purposes.

For more information, please read our Cookie Policy.

Without your consent, we will not disclose your email address or other personal data to advertising companies or advertising networks.


Where Do We Store the Data?

Non-Personal Data:

Please note that our companies, as well as our trusted partners and service providers, are located worldwide. For the purposes explained in this Privacy Policy, we store and process all non-personal data we collect in different jurisdictions.

Personal Data:

Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, Switzerland, Europe, and other jurisdictions worldwide, as required for the proper provision of our services and/or legally prescribed (as further explained below).

How Long Will the Data Be Retained?

Please note that we retain the collected data as long as necessary for the provision of our services, compliance with our legal and contractual obligations to you, dispute resolution, and enforcement of our agreements.

We may correct, supplement, or delete incorrect or incomplete data at any time at our discretion.

How Do We Protect the Data?

The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored on secure servers behind a firewall and secure HTTPS access to most areas of its services.

Despite the measures and efforts we and our hosting provider take, we cannot and will not guarantee absolute protection and security of the data you upload, publish, or otherwise provide to us or others.

For this reason, we ask you to set secure passwords and, if possible, not to transmit confidential information to us or others that you believe could be significantly or sustainably damaging if disclosed. Since email and instant messaging are not considered secure forms of communication, we also ask that you do not provide confidential information through any of these communication channels.

How Do We Handle Minors?

Children can use our services. However, if they wish to access certain features, they may need to provide certain information. The collection of some data (including data collected through cookies, web beacons, and other similar technologies) can be automatic. If we knowingly collect, use, or disclose data collected from a child, we will comply with applicable law and seek parental consent. We do not make a child's participation in an online activity dependent on the child providing more contact information than is reasonably necessary for participation in that activity. We only use the data we collect in connection with the services the child has requested.

We may also use a parent's contact information to communicate about the child's activities in the services. Parents can view data we have collected from their child, prohibit us from collecting further data from their child, and request that all data we have collected from their child be deleted.

Please contact us to access, update, or delete your child's data. To protect your child, we may request proof of your identity. We may deny you access to the data if we believe your identity is in question. Please note that certain data cannot be deleted due to other legal obligations.

We only use your personal data for the purposes set forth in the Privacy Policy and only when we are convinced that:

  • The use of your personal data is necessary to fulfill or enter into a contract, such as providing the services themselves or offering customer support or technical assistance.

  • The use of your personal data is necessary to comply with legal or regulatory obligations.

  • The use of your personal data is necessary to support our legitimate business interests, provided that this is always done in a manner that is proportionate and respects your privacy rights.

As an EU resident, you can:

  • Request confirmation of whether personal data concerning you is being processed or not, and access your stored personal data and request certain additional information.

  • Request receipt of personal data that you have provided to us in a structured, common, and machine-readable format.

  • Request the correction of your personal data stored by us.

  • Request the deletion of your personal data.

  • Object to the processing of your personal data by us.

  • Request the restriction of processing of your personal data, or

  • Submit a complaint to a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and its use, please contact us as indicated below.

As part of providing the services, we may transfer data across borders to affiliated companies or third parties, from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you agree to the transfer of your data outside the EEA.

If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are convinced that there is an adequate or comparable level of personal data protection. We will take appropriate steps to ensure that we have adequate contractual agreements with our third parties to ensure that appropriate security measures are taken to minimize the risk of unauthorized use, alteration, deletion, loss, or theft of your personal data and that these third parties act at all times in accordance with applicable laws.


Rights Under the California Consumer Privacy Act (CCPA)

If you use the services as a resident of California, you may be entitled to access and delete your data under the California Consumer Privacy Act ("CCPA").

To exercise your right to access and delete your data, please see below how to contact us.

The Website Does Not Sell User Data

We do not sell users' personal data for the purposes and intentions of the CCPA.

Updates or Changes to the Privacy Policy

We may revise this Privacy Policy at our discretion from time to time; the version published on the website is always current (see "Version" information). We ask you to regularly check this Privacy Policy for changes. In the event of significant changes, we will post a notice on our website. If you continue to use the Services after being notified of changes on our website, this constitutes your confirmation and consent to the changes in the Privacy Policy and your agreement to be bound by the terms of these changes.


If you have general questions about the services or the data we have collected about you and their use, please contact us at:

Name: Robo Wire GmbH

Address: Nebengrabenstrasse 18, 9430 St. Margrethen, Switzerland




The information contained herein does not constitute legal advice and should not be relied upon solely. Specific requirements regarding legal terms and policies may vary from state to state and/or from legal system to legal system. As outlined in our terms of use, you are responsible for ensuring that your services comply with the applicable law and that you adhere to it.

To ensure that you fully comply with your legal obligations, we strongly recommend that you seek professional advice to better understand the specific requirements that apply to you.

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